Effective Date: 10/1/2024
1. Introduction
Eldr (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual pastoral care services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.
2. Information We Collect
We collect information that you provide directly to us when you use our services:
2.1 Personal Information
- Name
- Email address
- Phone number
- Date of birth
- Demographic information
2.2 Pastoral Care Information
- Information shared during pastoral care sessions
- Notes taken by pastoral care providers
- Spiritual preferences and religious affiliation
2.3 Technical Information
- IP address
- Browser type
- Device information
- Usage data
3. How We Use Your Information
We use your information for various purposes, including:
- Providing and maintaining our services
- Personalizing your experience
- Communicating with you
- Improving our services
- Ensuring the security of our platform
4. Sharing of Your Information
We may share your information in the following situations:
- With your consent
- To comply with legal obligations
- To protect our rights, privacy, safety, or property
- In connection with a business transfer or merger
We do not sell your personal information to third parties.
5. Data Retention
We will retain your information for as long as necessary to provide our services and as required by law. You may request deletion of your data at any time, subject to legal and ethical obligations.
6. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to object to or restrict processing of your information
To exercise these rights, please contact us using the information provided in Section 11.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy.
10. Third-Party Links
Our service may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Eldr [Address] Email: [privacy@eldr.com] Phone: [Phone Number]
12. Consent
By using our services, you consent to our Privacy Policy and agree to its terms.
13. Special Note on Pastoral Care Confidentiality
While we strive to maintain the confidentiality of all information shared during pastoral care sessions, please be aware that:
- Our services do not carry the same legal protections as communications with licensed mental health professionals.
- In cases where we believe there is a risk of serious harm to yourself or others, we may be obligated to break confidentiality and contact appropriate authorities.
- Our pastoral care providers may consult with supervisors or other providers to ensure the quality of care, but will strive to maintain your privacy to the fullest extent possible in such consultations.
We encourage you to discuss any concerns about confidentiality directly with your pastoral care provider.